Shipping Methods / Timeframes
Shipping Information:
Orders for in-stock products placed from the Belfast Instrumentation and Control Equipments Online Catalog that are received by 4:00pm GST Monday - Friday (except holidays) will be shipped within 48 hours via best method for established accounts. Most orders ship on the same day.
Free Ground Shipping in UAE:
Belfast Instrumentation and Control Equipments offers Free Shipping within major cities inside UAE
Shipment outside UAE
Expected delivery outside UAE within 10-15 working days. Cost of shipping will be under customer account on actuals.
Office Foreign Assets Control (OFAC) Sanctioned Countries:
The Company or https://www.belfastcontrolsuae.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Cancellation of Order
Customer can cancel their order if the item was not ship within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
How do I return an item?
Disclaimer of Warranties and Return Policy
Belfast Instrumentation and Control Equipments offers a 7-day return policy on selected items based on manufacturer return policies. Therefore, returns will be accepted only with RMA number issued to a particular client for a particular product. Products with NIST Certificate of Calibration are not returnable, due to specific calibration service rendered for this product. Special order products are not returnable, as well.
Please e-mail our Customer Support Department at support@belfastcontrolsuae.com to obtain a Return Material Authorization (RMA) number before shipping your product back to Belfast Instrumentation and Control Equipments. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.
All products returned MUST be 100% complete and contain ALL original manufacturer boxes with the original packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility; Belfast Instrumentation and Control Equipments will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
If you receive damaged material, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Belfast Instrumentation and Control Equipments to file a damage claim. Save the material AND the original box and packing it arrived in, notify Belfast Instrumentation and Control Equipments immediately to arrange for a carrier inspection and a pickup of damaged material. If you do not notify Belfast Instrumentation and Control Equipments of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Support at support@belfastcontrolsuae.com or your Belfast Instrumentation and Control Equipments account manager to arrange for carrier inspection and a pick up of damaged material.
DEFECTIVE returns can be returned directly to Belfast Instrumentation and Control Equipments within 30 days from the invoice date, at Belfast Instrumentation and Control Equipments discretion for: credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by Belfast Instrumentation and Control Equipments within 30 days from the invoice date, at Belfast Instrumentation and Control Equipments discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
Due to manufacturer's policies, close-outs or in the case of specially ordered items: products may be non-returnable; Customers must contact respective manufacturers directly for service.
Belfast Instrumentation and Control Equipments reserves the right to authorize product returns beyond 30 days from the invoice date.
Refunds will be done only through the Original Mode of Payment. Original shipping charges are not refunded on returned items.